FAQ

How long will it take to receive my order?

Orders are typically processed and shipped within 3-7 business days. Delivery times vary depending on your location and chosen shipping method. You can find more information about shipping times in our Shipping Policy.
Do you offer international shipping?

Yes, we offer international shipping to select countries. Please refer to our Shipping Policy for more details and a list of countries we ship to.
Can I track my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.
What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.
How do I know what size to choose?

We provide detailed size guides for each product to help you find the perfect fit. If you have any questions about sizing, feel free to contact our customer service team for assistance.
Are your products authentic?

Yes, all our products are 100% authentic and handmade by our skilled artisans. We take pride in ensuring the highest quality craftsmanship for every item we offer, providing you with unique pieces that reflect our commitment to excellence.
Do you offer gift wrapping services?

Yes, we offer complimentary gift wrapping services for all orders. All orders come beautifully wrapped in AŪRÁ's signature gift box, adding an extra touch of elegance to your gift presentation.
Where are AŪRÁ products manufactured?

AŪRÁ chooses to collaborate with the finest artisans, adhering to our standards of excellence and quality, regardless of their geographic location. Our products are predominantly crafted in the Dominican Republic, where we uphold our commitment to exceptional craftsmanship.
How can I receive a magazine about AŪRÁ's heels?

You will automatically receive a magazine about AŪRÁ's heels with your order. It's complimentary and included as part of your purchase.